Refund Policy

At Novanity, we take pride in the quality of our products. Please read the following policy carefully before making a purchase.

Returns Eligibility 

We accept returns only if the item is faulty or damaged upon arrival.

To be eligible for a return:

• The item must be unworn, unused, and in original condition

• All original tags and packaging must be intact

• You must contact us within 7 days of receiving your order

We do not accept returns for:

• Change of mind

• Incorrect sizing

• Normal wear and tear

 • Sale or discounted items (unless faulty)

 Faulty or Damaged Items

 If you receive a faulty or damaged item, please email us within 48 hours of delivery with:

 • Your order number

 • Clear photos showing the issue

Once assessed, we will offer either:

• A replacement, or

 • A refund to your original payment method

 Refunds

• Approved refunds will be processed back to the original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or provider

• Original shipping fees are non-refundable, unless required under Australian Consumer Law

Return Shipping 

• Customers are responsible for return shipping costs unless the item is deemed faulty

 • We recommend using a tracked shipping service, as Novanity is not responsible for lost return parcels

Australian Consumer Law

This policy operates in accordance with the Australian Consumer Law. You are entitled to a replacement or refund for a major fault, and compensation for any other reasonably foreseeable loss or damage.

 Contact Us

For all refund or return enquiries, please contact:

novanityclothingau@gmail.com